We’re looking for a Service Writer to support maintenance operations by coordinating, documenting, and communicating maintenance and repair activities for equipment.
You’ll serve as the communication hub between drivers, mechanics, dispatch, and leadership to ensure maintenance needs are properly documented, repairs are prioritized and completed efficiently, and equipment returns to operation as quickly as possible. This position is responsible for maintaining accurate service records, monitoring repair progress, communicating equipment status, and supporting the overall efficiency of shop operations.
What you’ll be doing:
• Create, track, update, and close work orders in the fleet management system in accordance with standard operating procedures
• Ensure all maintenance and repair documentation, including parts, labor, repair details, and time, is accurately recorded
• Serve as a primary point of communication between drivers, mechanics, dispatch, shop leadership, and fleet leadership regarding equipment maintenance and repair status
• Maintain regular communication with internal teams regarding repair needs, progress, estimated completion, and equipment availability
• Work closely with shop personnel to monitor repair progress, identify delays, and help ensure maintenance and repairs are completed efficiently
• Assist with planning, coordinating, and prioritizing maintenance and repair work to minimize equipment downtime
• Respond promptly to breakdowns, emergency repairs, and other service requests
• Identify and escalate overdue maintenance, repair delays, safety concerns, or equipment requiring priority attention to leadership
• Maintain accurate equipment status information and communicate equipment availability, downtime, and repair updates to appropriate departments
• Coordinate equipment assignments, swaps, transfers, and reassignments with dispatch, operations, and shop leadership as needed
• Record equipment movements, transfers, and reassignments and communicate updates through appropriate communication channels
• Inspect or assist with the inspection of returned equipment for maintenance needs, cleanliness, fuel levels, damage, and missing items, and ensure findings are properly documented
• Contact drivers as needed regarding scheduled maintenance, equipment repairs, or planned service and prepare work orders for assigned equipment
• Coordinate with parts and mechanics to ensure required parts are properly assigned and documented on applicable work orders
• Distribute parts to mechanics when required based on shop staffing or shift needs and ensure parts are accurately charged to the appropriate work order
• Monitor open work orders and follow up with appropriate team members to ensure work progresses and records remain current
• Maintain organized and accurate maintenance records in accordance with policies and applicable regulatory requirements
• Provide professional and timely customer service to drivers and internal departments while helping resolve equipment and maintenance-related concerns
• Support leadership with maintenance reporting, equipment status updates, and other administrative or operational needs
• Follow all safety policies, procedures, and maintenance standards
• Perform other duties and responsibilities as assigned based on operational and business needs
Skills/background needed:
• High school diploma or equivalent
• Previous experience in fleet maintenance, service writing, or mechanical coordination is helpful but not required
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team in a fast-paced environment
• Experience with fleet management software is helpful
• Excellent customer service, teamwork, and verbal and written communication skills
• Ability to read, write, and speak English
• Ability to wear proper personal protective equipment including steel-toed boots, hard hat, safety glasses, and gloves when necessary
• Ability to pull, push, and lift 30 pounds
• Dedication to teamwork and common goals
• Ability to follow proper protocol for incident reporting and emergency situations
• Flexibility and adaptability to changing operational needs
Schedule: 2 weeks on / 1 week off rotation, 12-hour shifts
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, permanent
Location: On-site
We are an Equal Employment Opportunity employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religion, sexual orientation, gender identity or expression, or any other characteristic protected under applicable law.
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