About the Role:
We’re looking for an enthusiastic Social Media & Community Coordinator to join our team on a fully remote basis. You’ll manage our social media presence, engage with our online community, and help shape how we connect with customers across multiple platforms. This is a great entry-level opportunity to develop your skills in social media management, customer engagement, and community building.
What You’ll Do:
• Respond to customer messages and comments on social media platforms including Facebook, Instagram, TikTok, YouTube, LinkedIn, and Twitter, ensuring prompt and friendly replies
• Monitor and manage community groups and online forums, fostering positive engagement and addressing customer concerns
• Track and analyse customer feedback from social media and other channels to identify trends and opportunities for improvement
• Create and schedule social media content using management tools, maintaining a consistent brand voice and posting schedule
• Collaborate with team members across different departments to ensure customer inquiries are directed to the right person
• Help plan and execute social media campaigns and community initiatives
• Monitor social media performance and prepare reports on engagement and reach
• Respond to customer inquiries and escalate issues when needed, always maintaining a helpful and professional tone
Skills and Background Needed:
• Strong written and verbal communication skills
• Ability to work independently and manage your own time in a remote environment
• Friendly, empathetic approach to customer interactions
• Comfort with ambiguity and ability to adapt to changing priorities
• Attention to detail and strong organizational skills
• Familiarity with social media platforms (Facebook, Instagram, TikTok, YouTube, LinkedIn, Twitter)
• Experience with social media management tools such as Canva or similar platforms is helpful
• Basic proficiency in Microsoft Word and Google Docs
• Previous experience in customer service or community management is preferred but not required
What We Offer:
• Fully remote work from home opportunity
• Full training provided – no prior social media experience necessary
• Supportive team environment with collaborative colleagues
• Opportunity to develop valuable skills in digital marketing and community management
• Flexible work schedule
Rate: Competitive entry-level pay, details shared upon application.
Contract Length: Ongoing
Location: Open to applicants worldwide – fully remote role.
Ready to get started? Submit your application below.