Role Overview
This is a fully remote position where you’ll be the voice and face of a community-focused organisation across social media channels. You’ll manage daily content calendars, grow social channels, engage with fans and community members, and coordinate community relations work including partnerships, appearances, and recognition moments.
This role brings together brand building, content creation, and genuine community connection. You’ll work across multiple platforms, capture content in real time, respond to community messages, and help the organisation feel present and generous in its local area.
Core Responsibilities
Channel Ownership and Daily Publishing
Manage the daily publishing calendar across Instagram, TikTok, X, Facebook, YouTube Shorts, and emerging platforms. Plan and post content aligned with campaigns, themes, ticket pushes, and storytelling moments. Maintain a consistent brand voice and adapt content format, length, and tone to suit each platform rather than posting identical content everywhere.
Live Event Social Execution
Run live social feeds during events and manage real-time posting across multiple channels. Capture content and publish key moments within minutes. Monitor remote coverage of events with reactive posting and recap content created the following day.
Content Capture and Creation
Shoot and edit vertical-first content for TikTok, Reels, and Shorts. Create short-form videos from phone and basic camera equipment. Develop recurring content series that build audience engagement. Work with team members and key figures to create authentic, human-focused content.
Community Management and Fan Engagement
Monitor comments, direct messages, mentions, and tags across channels and respond in brand voice within the same day during peak seasons. Share and feature fan-generated content. Route service issues and questions to the right team members promptly. Maintain a respectful, on-brand presence in all conversations.
Community Relations and Partnerships
Manage requests for partnerships, appearances, donations, and recognition moments. Triage, respond to, and track each request through completion. Build relationships with local schools, community groups, nonprofits, and organisations. Coordinate appearances and community events. Document community work as content when appropriate.
Performance Tracking and Reporting
Track channel performance including reach, engagement, follower growth, and shares. Deliver weekly and monthly reports covering top performers, areas for improvement, and community activity. Test new platform features and bring proposals back to the team.
Cross-Team Collaboration
Work closely with other departments to support campaign content, product launches, sponsorship integration, and event coordination. Represent the organisation’s brand consistently across all external touchpoints.
Skills and Background Needed
Strong, everyday fluency with TikTok, Instagram, X, and YouTube Shorts. Comfort shooting and editing vertical video on phone and basic camera equipment. Strong writing skills with an instinct for tone, timing, and platform-specific voice. Warm, organised, and dependable approach to community-facing work. Ability to stay calm under live event pressure. Capable of managing multiple priorities including content calendars and community requests simultaneously.
Experience with sports, entertainment, or live events is a bonus but not required. Prior experience with short-form video creation, live event coverage, community management, or nonprofit and school partnerships is valuable but full training will be provided.
What Success Looks Like
Success will be measured by follower growth and engagement across primary channels, speed and quality of live event posting, consistency of daily publishing, response time to community messages, volume and quality of community partnerships and appearances, and quality of weekly and monthly reporting.
What We Offer
Full-time, salaried position with full training provided. Work from home with flexible remote setup. Medical benefits including major medical, telehealth, dental, and vision. Equal opportunity employer—all qualified applicants considered without regard to race, colour, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected characteristic.
Rate: Competitive entry-level pay, details shared upon application.
Contract Length: Ongoing, full-time.
Location: Open to applicants worldwide.
Ready to get started? Submit your application below.