We’re looking for a Technical Writer to join our team and support our documentation and technical communications mission. You’ll develop, edit, review, and maintain technical and operational documentation supporting IT systems, network infrastructure, and related operational processes.
You’ll work closely with engineers, system administrators, technical experts, and stakeholders to create clear, accurate documentation that helps teams understand and implement critical technical information. This role plays a key part in ensuring that important technical processes are properly documented and communicated across the organization.
What you’ll do:
Develop, edit, format, and maintain technical documents, reports, manuals, procedures, presentations, and project deliverables
Review technical documentation for completeness, accuracy, consistency, grammar, and formatting
Collaborate with engineers, administrators, and technical experts to gather information and document processes
Create operational documentation including procedures, system guides, workflow diagrams, and inventory records
Develop network diagrams, technical reference materials, and supporting documentation
Participate in meetings and review sessions; prepare meeting notes and action item summaries
Review industry and vendor documentation to validate technical content
Develop document templates and style guides to improve consistency and quality
Maintain document repositories and support version control processes
Coordinate document reviews and approvals with team members
Prepare status reports and other deliverables as required
Identify opportunities to improve documentation quality and usability
Skills/background needed:
Bachelor’s degree in English, Communications, Technical Writing, Journalism, or a related field
Professional technical writing, editing, or documentation experience (we welcome candidates with some experience or those looking to start their career in this field)
Experience creating and maintaining technical documentation, procedures, and user guides
Strong understanding of grammar, spelling, editing, and quality assurance
Proficiency with Microsoft Word, PowerPoint, and Excel
Strong written and verbal communication skills
Ability to work effectively with both technical and non-technical team members
Strong organizational skills and ability to manage multiple documents and deadlines
Nice to have:
Experience documenting IT, network, telecommunications, cybersecurity, or infrastructure environments
Experience creating network diagrams, technical illustrations, or process flow diagrams
Experience with IT Service Management or IT Asset Management
Experience developing technical presentations and governance documentation
Familiarity with document management systems and collaborative workflow tools
Adobe Acrobat Professional or related professional certifications
Role: Technical Writer
Rate: Competitive entry-level pay, details shared upon application
Contract length: Full-time, permanent
Location: Fully remote – work from home
What we offer:
Fully remote role with flexible work schedule
Comprehensive benefits package including health insurance (medical, dental, and vision)
Paid time off, paid holidays, and sick days
401(k) retirement plan
Full training and onboarding to help you succeed in the role
Supportive team environment with opportunities for professional growth
We are an equal opportunity employer committed to building a diverse and inclusive team. Employment decisions are based on merit, qualifications, and abilities.
Ready to get started? Submit your application below.