Job Title: Technical Writer – Microsoft 365
Location: Fully remote with occasional travel to client or office locations as needed.
Employment Type: Full-Time
Description
We’re seeking a Technical Writer to join our growing remote team. This role is perfect for someone who enjoys translating complex technical information into clear, user-friendly documentation. You’ll work closely with IT professionals, project managers, and technical experts to create materials that help both employees and clients get the most from Microsoft 365 products and services.
As a Technical Writer, you’ll produce high-quality documentation, training materials, and communications related to Microsoft 365. No prior experience with Microsoft 365 is required—you’ll learn on the job. What matters most is your ability to write clearly, work well with others, and turn technical concepts into content that makes sense to everyone.
Responsibilities
• Write and edit clear documentation for Microsoft 365 applications including SharePoint, Teams, Outlook, OneDrive, Power Platform, and Exchange Online• Create step-by-step guides, FAQs, release notes, training materials, and quick reference guides for users with varying technical backgrounds• Work with subject matter experts to gather information, understand technical details, and verify accuracy• Develop communication plans to help clients and employees learn about Microsoft 365 updates, features, and best practices• Lead and support training sessions, webinars, and workshops to help users adopt Microsoft 365 tools• Build and maintain a library of documentation and help articles for ongoing support• Create marketing and sales materials that explain the value of Microsoft 365 solutions• Help onboard new clients and team members with clear instructional materials• Gather user feedback to improve your documentation continuously• Ensure all written materials follow consistent branding, tone, and style• Stay informed about Microsoft 365 updates and trends, and update materials accordingly• Support business development initiatives as needed• Pursue professional development and certifications as encouraged
Skills/background needed:
• High school diploma or equivalent required; Bachelor’s degree in Communications, Technical Writing, or a related field preferred• 1+ years of experience in technical writing, communications, or a similar role (entry-level candidates with strong writing skills will be considered)• Comfortable using Microsoft Word, PowerPoint, and Teams for writing and collaboration• Ability to explain complex information clearly and simply• Excellent written and verbal communication in English• Strong attention to detail and consistency• Experience creating training materials or guides (professional or personal projects welcome)• Ability to manage multiple projects and meet deadlines• Strong teamwork and communication skills• Willingness to learn Microsoft 365 tools and stay current with platform updates
Bonus skills (not required):
• Previous experience with Microsoft 365 applications• Experience working directly with clients• Familiarity with learning management systems• Basic graphic design or multimedia skills• Knowledge of accessibility standards for web and document content• Multilingual abilities
Key Competencies
• Technical Learning: Comfortable learning new software tools and explaining them clearly to others• Communication: Strong writer and speaker who can adjust tone and complexity based on audience• Collaboration: Works effectively with technical experts, project leads, and team members across departments• User Focus: Thinks about what users need and creates documentation that genuinely helps them• Problem-Solving: Breaks down complex processes, spots gaps in information, and suggests improvements• Initiative: Proactively looks for ways to improve documentation, training, and communication
What We Offer
• Fully remote work environment• Comprehensive health, dental, and vision insurance options• Paid holidays and robust vacation policy• Professional development and continuing education support• Retirement plan with company matching• Short-term and long-term disability coverage• Company-provided life insurance• Supportive team environment focused on growth and learning• Equal opportunity workplace—we welcome applicants from all backgrounds
Rate: Competitive entry-level pay, details shared upon application.
Ready to get started? Submit your application below.