We’re seeking an experienced Technical Writing Manager to lead our documentation efforts and mentor a growing team of writers. In this role, you’ll bridge the gap between engineering, product, and customer support—ensuring complex technical information is transformed into clear, user-friendly content that helps customers succeed.
This is a “player-coach” position where you’ll both lead your team and contribute hands-on to high-quality documentation. You’ll define our documentation strategy, manage team priorities against tight release schedules, and ensure consistency across all customer-facing materials.
Responsibilities
Lead, mentor, and grow a team of technical writers with regular feedback and career development support.
Define the documentation vision, including tool selection, style guides, and information architecture.
Act as the primary bridge between engineering, product management, and support teams to integrate documentation into the software development lifecycle.
Prioritize projects and manage team bandwidth to meet release deadlines without sacrificing quality.
Create and implement documentation strategy across cross-functional teams that supports usability and innovation.
Review documentation for consistency through application of standards and style guides.
Maintain and improve documentation workflows using version control and continuous integration practices.
Transform complex technical material into clear, concise documentation for diverse audiences including engineers, product managers, architects, and business leaders.
Create technical documentation for APIs, software development kits, and integrations.
Translate complex ideas into understandable concepts using architectural diagrams and supporting descriptions.
Write in formal technical style with attention to voice, tense consistency, and clarity.
Conduct in-depth interviews with subject matter experts to understand product architecture.
Collaborate daily with engineers, product managers, and architects to develop, publish, and maintain customer-focused documentation.
Use metrics and data to assess content effectiveness, identify improvement areas, and guide planning priorities.
Develop content optimized for search visibility and information discovery.
Maintain and continuously update content management systems for documentation.
Skills/background needed
Required:
Bachelor’s degree or equivalent professional experience
At least 10 years of experience writing technical documentation for software solutions
At least 4 years of people management experience
At least 3 years of hands-on experience with Markdown and version control systems
Preferred:
5+ years of experience with documentation authoring and publishing tools
Experience writing technical documentation for data-focused software
Proven ability to transform deeply technical content into clear, customer-friendly materials
Experience collaborating with developers to simplify complex technical information
Experience working in Agile software development environments
Strong understanding of data management technologies and practices
3+ years of experience with software development lifecycle processes
3+ years working in Agile team environments
Contract length
Full-time, permanent position
Rate
Competitive entry-level pay, details shared upon application.
Location
Fully remote – work from anywhere.
Open to applicants worldwide.
Ready to get started? Submit your application below.