About the Role
Join our team as a Technical Writer, where you will develop, maintain, and improve customer-facing product documentation. You will collaborate closely with Product Managers, Software Engineers, QA Analysts, and other subject matter experts to gather information about new products and features, transforming complex technical details into clear, accessible documentation for customers and internal teams.
You will create and maintain documentation for a diverse range of product areas. You will also process documentation requests from internal stakeholders, review existing content for accuracy and consistency, and deliver documentation on deadline in a fast-paced, release-driven environment. Your work will enable customers and staff to use products effectively and confidently.
What You’ll Be Doing
Creating product documentation and release notes for web-based software products
Collaborating with Product Management, Engineering, and QA teams to gather information about new features, enhancements, and product updates for customer-facing knowledge resources
Auditing existing documentation to improve quality and ensure accuracy
Working with a distributed team to champion continuous process improvements
Performing other duties as assigned
Skills/background needed: Experience writing customer-facing documentation for software products, familiarity with HTML and web-based content management systems, strong attention to detail, ability to explain technical topics clearly to audiences with varying levels of technical knowledge, self-motivation and ability to work both independently and collaboratively, and willingness to welcome feedback and coaching to develop your skills. A background in English, Communications, or a related field is preferred, though relevant professional experience is equally valued.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, permanent
Location: Open to applicants worldwide. Fully remote role with flexible work arrangements.
What makes this role special
You’ll work with a collaborative, supportive team in a fully remote environment. Full training and onboarding will be provided. Comprehensive benefits are included, and there are genuine opportunities for growth and skill development within the role.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law.
Ready to get started? Submit your application below.