Roles: Content Writer, Customer Support Specialist
Contract length: Full Time
Rate: Competitive entry-level pay, details shared upon application.
Location: Open to applicants worldwide.
Work Format: Fully remote. Work from home with flexible scheduling.
The Role
We’re looking for an organised and enthusiastic individual to join our team in a dual role combining customer support and social media content creation. You’ll be the voice of our brand across social platforms, engaging with our community and managing customer interactions. Your energy and attention to detail will help us build meaningful connections with our audience while keeping day-to-day operations running smoothly.
This is a great entry-level opportunity to develop skills in both customer service and digital content creation. You’ll work independently and as part of a supportive team, managing multiple tasks in a fast-paced environment.
What You’ll Be Doing
Customer Support & Administration
• Answer and respond to customer inquiries via phone, email, and social media
• Provide friendly and professional support with product questions and order updates
• Handle general administrative tasks that support daily business operations
• Work with the team to keep everything running smoothly
Social Media & Content Creation
• Manage and maintain social media accounts across multiple platforms
• Create, upload, and schedule engaging content
• Write captions with relevant hashtags that connect with our audience
• Monitor comments and messages, responding to community engagement
• Stay aware of current social media trends and suggest new content ideas
• Support marketing initiatives across social channels
Skills & Background Needed
• Previous experience in customer service, administration, or office support (or willingness to learn)
• Familiarity with managing social media accounts for a business or brand
• Knowledge of popular social platforms and current trends
• Strong written and verbal English communication skills
• Friendly, patient, and professional attitude with a customer-focused mindset
• Well organised with excellent attention to detail
• Comfortable working independently and managing multiple priorities
• Proficiency with Google Workspace or Microsoft Office
• Experience with online community management or public relations is a bonus
No previous experience is required—full training will be provided. We’re looking for someone enthusiastic, reliable, and eager to grow their skills in a supportive environment.
Why This Role Is Great for You
• Work fully remote from anywhere with flexibility
• Gain hands-on experience in customer service and digital marketing
• Be part of a supportive, dynamic team
• Develop valuable skills in content creation and community engagement
• Opportunity to grow within the business
Ready to get started? Submit your application below.