We’re looking for an experienced Technical Writer to lead our documentation efforts. In this leadership role, you’ll manage a team of writers while staying hands-on with content creation. You’ll be responsible for defining documentation strategy and mentoring team members to grow their skills.
You’ll develop technical documentation that translates complex information into clear, user-friendly content. This includes user manuals, help files, system guides, API documentation, and FAQs that help customers and partners successfully use our products. You’ll need to communicate clearly to both technical and non-technical audiences.
Responsibilities
- Lead, mentor, and support a team of technical writers through regular feedback and career development conversations
- Define documentation vision, including tool selection, style guides, and information architecture
- Work across teams to ensure documentation is integrated into the software development process
- Prioritise projects and manage team capacity to meet deadlines while maintaining quality
- Create and implement documentation strategy that supports usability and innovation
- Review documentation for consistency and apply style guides across all content
- Maintain and improve documentation workflows using Git and Markdown
- Transform complex technical material into clear, concise documentation for engineers, product managers, and leadership
- Create technical documentation for APIs, SDKs, and integrations
- Translate complex ideas into understandable concepts using diagrams and descriptions
- Write in a formal technical style with active voice and consistent formatting
- Conduct in-depth interviews with subject matter experts to understand products and architecture
- Collaborate daily with engineers, product managers, and architects on documentation development and maintenance
- Use data and metrics to understand content effectiveness and drive improvements
- Develop content optimised for search engine visibility
- Maintain and update content management systems
Skills/background needed
Essential:
- Bachelor’s degree or equivalent professional experience
- 10+ years writing technical documentation for software solutions
- 4+ years leading and managing teams
- 3+ years experience with Markdown and Git
- Ability to transform technical content into clear, customer-focused materials
- Comfortable collaborating with developers to clarify and document complex information
Beneficial:
- 5+ years using documentation authoring tools
- Experience documenting data security or data management software
- Experience in software development environments
- Understanding of data management technologies and processes
Contract length
Full-time, permanent
Rate
Competitive entry-level pay, details shared upon application.
Location
Fully remote – open to applicants worldwide
Ready to get started? Submit your application below.