Join our documentation team as a Technical Writer, where you will develop, maintain, and improve customer-facing product documentation. You will collaborate closely with product managers, software engineers, quality assurance specialists, and other subject matter experts to gather information about new products and features, transforming complex technical details into clear, accessible documentation for customers and internal teams.
You will create and maintain documentation for a diverse range of product areas, process documentation requests from internal stakeholders, review existing content for accuracy and consistency, and deliver documentation on deadline in a fast-paced, release-driven environment. Your work will enable customers and staff to use products effectively and confidently.
What You’ll Be Doing
Creating product documentation and release notes for our software product suite
Collaborating with product management, engineering, and quality assurance teams to gather information about new features, enhancements, and product updates for our customer-facing knowledge base
Coordinating with localization teams to manage documentation translations
Auditing existing documentation to improve quality and ensure accuracy
Working with a distributed team to champion continuous process improvements in knowledge management
Performing other duties as needed
Skills/Background Needed
A bachelor’s degree in English, Communications, or a similar field is preferred; we will also consider equivalent professional experience.
Experience writing customer-facing documentation for software products
Experience working within a formal content standard or editorial style guide and can apply it with precision
Experience writing release notes or product-change documentation for software releases
Ability to write for a global audience and understanding of how sentence construction affects translation quality
Comfort working with HTML and using web-based content management systems
Strong attention to detail and high editorial standards
Self-motivated and skilled at managing your own work, comfortable working both independently and collaboratively
Ability to explain technical topics clearly and concisely to audiences with varying levels of technical background
Openness to feedback and coaching to develop your skills and improve documentation quality
Confidence communicating with peers at all levels
What We Offer
Fully remote role – work from home with flexibility
Full training provided to help you succeed in the role
Comprehensive benefits package including medical, dental, and vision insurance
Retirement planning support with a 401(k) plan
Flexible time off with unlimited paid time off
Opportunities for growth and advancement within a collaborative, supportive team environment
Additional Information
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, ongoing
Location: Open to applicants worldwide.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
Ready to get started? Submit your application below.