Role: Live Chat Support Agent
Job Type: Full Time, Permanent
Location: Fully remote – work from home
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Permanent
About the role
We’re looking for friendly, patient people to join our customer support team as Live Chat Support Agents. You’ll be the first point of contact for customers reaching out with questions and issues. No experience necessary – we’ll provide full training to get you up to speed.
You won’t be reading from a script. Instead, we’ll teach you how to listen carefully to each customer, understand their problem, and find the right solution. Every conversation is different, and you’ll bring your own personality and problem-solving approach to every interaction.
What you’ll do
– Handle live chat conversations with customers who have questions or issues- Understand customer needs by listening carefully and asking the right questions- Resolve common problems using the tools and resources we provide- Escalate complex issues to your manager or specialist teams when needed- Show empathy and patience in every customer interaction- Keep your schedule and meet basic productivity targets- Help build customer loyalty through consistent, helpful service- Provide feedback on common issues you notice so we can improve
Your schedule
This is a full-time position (40 hours per week). Shifts are available between 7:00 a.m. and 6:00 p.m., and your exact schedule will be confirmed during onboarding. Your weekly schedule will be standard, though we may ask for flexibility during peak customer demand periods or seasonal busy times. You’ll learn your specific start and shift times closer to your first day.
Skills/background needed: No prior experience required. You should be comfortable communicating in writing via chat, patient with customers, able to follow instructions, and willing to learn. A reliable internet connection and quiet workspace at home are essential for this remote role.
What we’re looking for
– A genuine desire to help customers solve problems- Good written communication skills- Ability to stay calm under pressure- Basic computer skills- Reliability and punctuality- A willingness to learn and improve
What we provide
– Full training on our systems, processes, and customer service approach- Ongoing support from your manager and team- Work-from-home flexibility- Opportunities to develop your customer service skills- A supportive team environment
Ready to get started? Submit your application below.