About this role
We’re looking for a friendly, patient customer support agent to join our team. You’ll be the first point of contact for customers, helping them resolve issues and answering questions about our services. This is a fully remote position — you’ll work from home and communicate with customers through phone, email, and live chat.
What you’ll be doing
• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
• Handle support tickets and customer requests from the inbound call queue
• Listen carefully to customers to understand their issues and help resolve them
• Solve common issues like password resets and answer questions about our services
• Provide one-on-one support and guidance to customers when needed
• Use internal tools and processes to access customer information securely
• Document all customer interactions and follow up to ensure issues are resolved
• Work with other team members to escalate complex issues and find solutions
Skills and background we’re looking for
• High school diploma or equivalent (no prior experience required — we’ll train you!)
• Strong communication skills, both written and verbal
• Ability to listen actively and show empathy to customers
• Comfortable multitasking and managing your time effectively
• Problem-solving mindset and willingness to help others
• Reliability and professional attitude
• Familiarity with CRM systems or customer support platforms is helpful but not required
What we offer
• Fully remote work — no commute needed
• Comprehensive full training provided
• Supportive team environment where you’ll learn and grow
• Healthcare coverage including medical, dental, and vision
• Paid time off
• Retirement planning options
• Life and disability insurance
• Tuition reimbursement to support your development
• Opportunities for career growth and advancement
Schedule
Monday to Friday, 10:00 AM to 7:00 PM. Occasional overtime or weekend shifts may be required.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time
Location: Open to applicants worldwide (fully remote)
We are an equal opportunity employer committed to building a diverse and inclusive team. We welcome applications from people of all backgrounds and provide reasonable accommodations to support all employees.
Ready to get started? Submit your application below.