About the role
We’re looking for a friendly, enthusiastic customer support specialist to join our team during our busiest season. You’ll respond to customers via email, phone, chat, text, and social media, providing expert product knowledge and helping resolve their questions with a passion for service.
This is a temporary full-time position running for several months. You’ll be the first and last point of contact for customers, ensuring every conversation ends with them feeling heard, helped, and satisfied.
Key responsibilities:• Answer phone calls and respond to written contact channels (chat, email, text, social media) throughout the day
• Communicate with genuine enthusiasm and a sincere desire to help
• Find positive, timely solutions to customer questions and concerns using available resources
• Learn about products through training and provide expert advice as a brand ambassador
• Handle order administration including placing, tracking, modifying orders and processing returns
• Evaluate and track the reasons behind customer contact to identify patterns and opportunities for improvement
• Respond calmly to challenging situations and de-escalate frustrated customers
• Manage your time effectively and juggle multiple tasks at once
• Access information from multiple systems to provide order details and troubleshoot problems
• Assist with order fulfillment when needed
• Recognise and escalate any potentially fraudulent transactions
• Collaborate with other teams to assist customers
• Other duties as assigned
• Available to work 40 hours per week for a temporary full-time seasonal contract
• Associate degree OR 1+ years of customer service experience (contact centre or retail experience is a bonus)
• Computer proficiency with Word, Excel, Outlook, and social media platforms
• Accurate typing (60+ words per minute), with strong spelling and grammar
• Excellent verbal and written communication skills with strong listening ability
• Ability to stay positive and calm in a fast-paced environment while managing competing priorities
• Ability to learn new business systems quickly and navigate between them efficiently
• Strong attention to detail combined with an ability to see the bigger picture
• Ability to work independently and as part of a team
• Problem-solving skills and the ability to make recommendations when multiple solutions exist
• A willingness to help wherever needed and look for ways to improve processes
• Genuine empathy and the ability to build trust with customers
What we offer:
• Comprehensive training provided — no prior experience necessary
• Opportunity to work with a supportive team in a fast-paced environment
• Flexible remote work from home
• Inclusive, collaborative workplace culture
We welcome applicants from all backgrounds and encourage everyone to apply.
Ready to get started? Submit your application below.