Role: Live Chat Support Agent
Contract length: Full Time
Location: Local positions available.
Rate: Competitive entry-level pay, details shared upon application.
About the role
We’re looking for a friendly and patient Live Chat Support Agent to help customers resolve their technical issues. You’ll be the first point of contact for users who reach out with questions and problems, providing clear guidance and support through our chat system.
No prior experience is required – we provide full training on all the tools and systems you’ll need. If you’re a good communicator, enjoy helping people, and have strong attention to detail, we’d love to hear from you.
What you’ll be doing
• Answer customer inquiries via live chat with professionalism and patience
• Guide customers through troubleshooting steps for common technical issues
• Document customer issues accurately in our support system
• Escalate complex problems to specialist teams when needed
• Follow company procedures and maintain professional communication at all times
• Work with ticketing and case management systems
• Keep detailed records of customer interactions and solutions
• Follow up with customers to ensure their issues are resolved
• Maintain confidentiality and follow IT security policies
• Provide friendly, helpful customer service every interaction
Skills/background needed: No experience necessary. We’re looking for someone who is reliable, communicative, and eager to learn. Familiarity with common computer systems is helpful but not required.
What we offer
• Full paid training before you start
• Supportive team environment
• Flexible work schedule
• Potential for growth into more advanced support roles
• Paid time off and standard benefits
We welcome applications from all backgrounds and are committed to building an inclusive workplace.
Ready to get started? Submit your application below.