We’re looking for a Chat Support Specialist to join our customer support team. In this role, you’ll handle incoming customer inquiries via chat, email, and other channels, solve customer issues, and escalate complex cases when needed. You’ll work with a web-based platform and support customers across multiple product areas. This is a great opportunity to start a career in customer support with full training provided.
What You’ll Do
• Answer a high volume of customer inquiries through live chat, email, and other channels
• Provide technical and product support to customers
• Research and resolve customer issues in a thorough and professional manner
• Identify customer needs and provide timely solutions
• Escalate complex issues to senior team members when necessary
• Stay up to date on product features, system updates, and new functionality
• Log all interaction details clearly and accurately
• Meet quality and efficiency targets as part of a supportive team
• Maintain a professional and courteous approach with every customer interaction
• Complete all required training and onboarding materials
Skills/background needed: No prior experience required. We provide full training. You should have strong communication skills, the ability to work independently and as part of a remote team, and the capacity to manage multiple tasks in a fast-paced environment. Familiarity with Microsoft Office (Word, Excel, Outlook) is helpful. A detail-oriented approach, self-motivation, and the ability to remain calm under pressure are essential. Spanish language skills are a plus but not required.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full Time, Permanent
Location: Remote – Work from anywhere
We are an equal opportunity employer committed to building a diverse and inclusive team. We welcome applications from people of all backgrounds and experience levels.
Ready to get started? Submit your application below.