This role focuses on supporting customers with their day-to-day needs, acting as a knowledgeable and reliable point of contact across phone, email, and chat. You’ll handle account updates, explain key concepts, and investigate and resolve issues with a focus on finding lasting solutions. The position requires strong attention to detail and a willingness to collaborate across teams.
What You’ll Do:
Provide timely, professional support to customers via phone, email, and chat, serving as a trusted resource for day-to-day questions and concerns.
Process account updates including contact information changes and account adjustments, ensuring accuracy and proper documentation.
Explain different service options and pricing structures to customers, helping them understand what’s right for their situation.
Investigate and resolve customer issues, including account discrepancies and concerns, with a focus on finding solutions that work long-term.
Assist with escalated issues, working with internal teams when needed and following through to full resolution.
Maintain accurate records of all customer interactions, updates, and resolutions in company systems.
Collaborate with colleagues across different departments to resolve complex issues efficiently.
Stay current on all company systems, tools, and product updates to provide confident and accurate guidance.
Use Microsoft Office, Google Workspace, and CRM tools to manage communications and maintain organized workflows.
Skills/background needed:
No experience required. Full training provided. We’re looking for someone with strong written and verbal communication skills who can explain information clearly to others.
Proven ability to solve problems with a proactive approach and genuine interest in helping customers.
Comfort using Microsoft Office (Excel, Outlook, Word) and CRM systems, or willingness to learn quickly.
High attention to detail and strong organizational skills, especially when managing multiple tasks at once.
Ability to communicate effectively via phone, video, and written communication.
Contract length: Permanent, full-time
Rate: Competitive entry-level pay, details shared upon application
Location: Fully remote – work from home with a reliable high-speed internet connection
What We Offer:
Full training and onboarding to set you up for success in this role.
Supportive team environment with opportunities to grow your skills and advance.
Flexible remote work setup – maintain a dedicated, quiet workspace at home.
Health benefits including medical, dental, and vision insurance.
Retirement plan with company match.
Paid time off and holidays.
What to Expect:
This is a remote position. You’ll need a dedicated, quiet workspace at home and a reliable high-speed internet connection for video calls and accessing company systems.
You’ll spend most of your time at a computer managing communications and updating customer accounts, with regular phone and video interactions.
A background check may be part of the hiring process, in line with applicable laws.
Reasonable accommodations are available for individuals with disabilities who need support to perform the role.
Ready to get started? Submit your application below.