About This Role:
We’re looking for a compassionate and customer-focused Live Chat Support Agent to help our customers navigate their benefits and resolve their questions. You’ll be the friendly face of our company, connecting with customers via live chat to understand their needs, answer questions, and guide them toward solutions that improve their experience. This is a fully remote, full-time position where you’ll make a real difference in people’s lives every single day.
What You’ll Be Doing:
• Listen actively and support customers by understanding their questions and providing clear, helpful guidance
• Resolve customer inquiries efficiently through live chat while keeping detailed records of every conversation
• Educate customers about their benefits, claims, and available resources
• Anticipate what customers might need and offer solutions that go above and beyond
• Work collaboratively with your team and other departments to solve complex issues
• Maintain confidentiality and follow all company policies and procedures
• Document all customer interactions accurately and professionally
How Your Performance Will Be Measured:
• Customer satisfaction and feedback
• Quality and accuracy of your chat interactions
• Your ability to resolve customer issues on the first contact
• Attendance and adherence to your assigned schedule
• Demonstration of empathy, respect, and advocacy for customers
What We’ll Provide to Help You Succeed:
• Full onboarding and orientation to help you understand the company and your role
• Seven weeks of comprehensive, engaging training with no prior experience required
• A supportive, inclusive team environment that encourages continuous learning and growth
• Ongoing coaching and mentoring from experienced colleagues
• All equipment and resources you need to work effectively from home
Skills and Qualities We’re Looking For:
• Empathy and strong communication skills
• A respectful, kind, and helpful attitude in all interactions
• Ability to problem-solve and make decisions quickly
• Comfort managing multiple tasks in a fast-paced environment
• Basic computer skills
Required Qualifications:
• 6+ months of customer service experience (chat, email, phone, or in-person)
• High School Diploma, GED, or equivalent
• High-speed internet access (minimum 100 Mbps)
• Ability to work assigned hours between 7am and 7pm local time, Monday through Friday
• Willingness to be flexible with scheduling as needed
Preferred Qualifications:
• 1+ year of customer service experience in a contact center environment (phone, chat, or email)
• Experience with Microsoft Office applications
Rate: Competitive entry-level pay, details shared upon application.
Contract Length: Full Time
Hours: 40 hours per week. Schedule flexibility may be required throughout the year with advance notice.
Location: Fully Remote – Work From Home
Benefits:
This full-time position includes a comprehensive benefits package designed to support your physical, emotional, and financial well-being. Benefits typically include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources based on eligibility.
Equal Opportunities:
We are committed to creating a diverse and inclusive workplace where every team member feels valued and belongs. Qualified applicants are considered for employment in accordance with all applicable laws, including those regarding applicants with arrest or conviction records.
Ready to get started? Submit your application below.