Roles: Live Chat Support Specialist
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full Time, Permanent
Location: Open to applicants worldwide. Work from anywhere with a reliable internet connection.
Skills/background needed: No prior experience required. Full training provided.
About the role
We’re looking for friendly, detail-oriented people to join our customer support team. You’ll handle customer inquiries and requests through live chat, email, and other channels, helping customers get what they need quickly and professionally.
As a Live Chat Support Specialist, you’ll manage customer conversations from start to finish—answering questions, processing requests, updating customers on their progress, and escalating issues when needed. You’ll work with internal systems to find information, document interactions, and make sure every customer leaves satisfied.
This is a fully remote role, so you’ll work from home with flexible scheduling. Shifts are available based on business needs, and full training is provided to get you up to speed.
What you’ll do
Handle customer interactions via live chat, email, and other channels with accuracy and care
Process customer requests including account questions, service changes, and new setups
Provide clear updates and manage customer expectations throughout the resolution process
Document all interactions accurately in company systems
Work with other teams to resolve issues and follow through on solutions
Identify complex issues and escalate them through the proper channels
Use company systems and tools to access customer information and process requests
Meet quality and productivity standards, including response times and service targets
What we’re looking for
High school diploma or equivalent (or willingness to obtain one)
Friendly, patient attitude with a genuine interest in helping customers
Strong written and verbal communication skills
Ability to stay organized and manage multiple customer conversations at once
Good typing skills and comfort using computers and business applications
Attention to detail and commitment to accuracy
Problem-solving mindset with the ability to think through customer needs
Willingness to learn and adapt to new systems and processes
Reliability and accountability in meeting commitments to customers
Why work with us
Full training provided—no experience necessary
Work from home with a flexible remote schedule
Supportive team environment focused on helping you succeed
Competitive benefits package including health insurance, paid time off, and more
Opportunities for growth and career development
Ready to get started? Submit your application below.