Role: Customer Service Representative
About the role:
You’ll be the first point of contact for customers, helping them with their questions and needs via chat, phone, and other channels. No prior experience is necessary—we’ll train you on everything you need to know. Your main focus will be responding to customer inquiries, answering billing questions, and helping customers explore our service offerings in a friendly and professional way.
What you’ll do:
- Respond to customer messages via chat, phone, and other available channels
- Help customers with account inquiries, billing questions, and service changes
- Educate customers about available services and their features
- Work with customers to find solutions that meet their needs
- Enter customer information accurately into our systems
- Support customers experiencing difficulties with thoughtful, empathetic assistance
- Follow company policies and procedures to resolve customer issues
- Work as part of a team and participate in training as needed
Skills you’ll need:
- Ability to communicate clearly and positively, both written and verbal
- Strong customer service mindset and genuine desire to help
- Ability to stay calm and professional under pressure
- Comfortable working independently and as part of a team
- Basic computer skills and ability to learn new systems quickly
- Strong attention to detail and accuracy
- Ability to multitask and manage multiple customer interactions
- Professional telephone communication skills
What we’re looking for:
- High school diploma or equivalent (required)
- Prior customer service or technical support experience is a plus, but not required
- Reliability and consistent attendance
- Honesty, integrity, and a professional approach to every interaction
What to expect:
- Full training provided—we’ll teach you everything you need to succeed
- Work in a climate-controlled office environment
- Consistent computer and telephone use throughout your day
- Flexible scheduling options, including full-time hours
- Opportunities to develop customer service expertise and grow with the team
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Permanent, full-time position
Location: Local positions available.
We are committed to creating an inclusive workplace and will make reasonable accommodations for employees as needed.
Ready to get started? Submit your application below.