We are seeking a motivated individual to join our team as a Customer Service Representative. In this role, you will provide excellent customer service to clients and participants via phone, email, and live chat. You will be an integral part of our support team, helping customers with their inquiries and account needs.
Responsibilities:
Answer calls, respond to emails and chat messages in a timely and professional mannerHandle customer inquiries related to account information and general service questionsCreate, escalate, and resolve inquiries using our ticketing systemProvide direct support to customers on account-related questionsUpdate customer information accurately and efficientlyIdentify and escalate priority issues to appropriate team membersDocument all interactions according to standard proceduresConduct regular reviews of communications to maintain service quality
Skills/background needed:
High school diploma or equivalentExcellent verbal and written communication skillsAbility to multitask and work in a fast-paced environmentStrong attention to detail and ability to prioritize tasksComfort with Microsoft Office and ticketing systemsWillingness to learn and develop customer service skills on the jobNo prior experience required – we provide full training
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full Time
Location: Work from home – fully remote position, open to applicants worldwide.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, ancestry, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.
Ready to get started? Submit your application below.