We are hiring a Customer Support Specialist to join our support team.
In this role, you will be the front line for solving client challenges, including issue resolution, answering questions, helping clients, and training users on our technology. Your main goal is to help clients find solutions to their problems and ensure they feel supported every step of the way.
Every day will be different because the questions you receive will vary, and so will the solutions you provide. There will be no shortage of new challenges, which keeps things interesting. We provide comprehensive training to set you up for success from day one.
To thrive in this role, you must be comfortable working in a fast-paced environment. You have a natural way with clients that builds rapport and trust. Whether communicating over the phone, email, or chat, your communication style is clear and easy for clients to understand. You take pride in delivering excellent customer service.
What You’ll Do
Responsibilities
Be a Trusted Advisor and Problem Solver. You will work independently or as part of a team, helping clients solve problems by taking a broad perspective to identify solutions and provide recommendations. You will take the initiative to seek answers and positive outcomes.
Build Relationships. You will interact with clients using phone, email, and chat, where you will strive to exceed expectations in every interaction. You hold yourself to high professional standards.
Educate and Provide Recommendations. You will leverage your product knowledge to solve issues and help clients understand the value of our services. You will take client feedback and share recommendations with your team on best practices and solutions.
Organize and Manage Your Day. You will adhere to a daily schedule and organize yourself to manage a high volume of inbound requests. During busy seasons, you may need to work additional hours.
Skills/background needed
No prior experience is required. We provide full training and support. What matters most is your ability to communicate clearly, solve problems, and genuinely care about helping others. Desirable qualities include:
- A natural ability to build rapport with people
- Strong communication skills, both written and verbal
- Ability to work in a structured, fast-paced environment
- Willingness to learn and adapt to new situations
- Bilingual ability in English and Spanish is a plus
Why You’ll Love Working Here
You’ll work in a culture that values inclusion and belonging. We invest in your growth with ongoing training, development, and mentorship opportunities. You’ll have access to comprehensive benefits from day one, including mental health and wellness support. We’re committed to work-life balance and offer flexibility where possible. You’ll also have opportunities to give back to the community through company-supported volunteer time.
Contract length: Ongoing position
Rate: Competitive entry-level pay, details shared upon application.
Location: Open to applicants worldwide.
Ready to get started? Submit your application below.