We are hiring a Live Chat Agent to join our customer support team. In this role, you’ll help customers get the most out of our products by answering questions, resolving technical issues, and providing friendly, knowledgeable support via chat, email, and phone.
About the role:
Our support team handles customer inquiries, technical troubleshooting, and gathers feedback that helps improve our products. You’ll be the friendly voice of our company, helping customers solve problems quickly so they can get back to work. When customers hit a hurdle, you’ll assist them by understanding the right solutions for their needs.
What you’ll do:
Provide customer support via live chat, email, and phone
Troubleshoot technical problems and guide customers to solutions
Become knowledgeable about our products and services
Communicate with empathy and clarity, both written and verbal
Work collaboratively with your team to resolve customer challenges
Handle multiple tasks in a fast-paced environment
Demonstrate problem-solving skills and proactive support
Stay up to date on product features and updates
Skills/background needed:
High school diploma or equivalent
Strong written and verbal communication skills
Comfortable with computers and learning new software
Friendly, patient, and empathetic approach to customer interactions
Ability to multitask and stay organized
Good problem-solving skills
Experience with customer support, phone support, or chat support is a plus, but not required—we provide full training
What we offer:
Paid time off
Paid holidays
Health, dental, and vision insurance
Health savings account
Retirement plan with employer matching
Full training provided
Supportive team environment
Opportunities for growth
Work Location: In-person, on-site role
Contract length: Full time
Rate: Competitive entry-level pay, details shared upon application.
Equal Opportunities: We are an equal opportunity employer and are committed to building a diverse and inclusive team. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, veteran status, or any other legally protected status. We are dedicated to providing reasonable accommodations for individuals with disabilities throughout the application process.
Ready to get started? Submit your application below.