We are seeking customer-focused individuals to join our team as Chat Support Representatives. This contracted position offers the potential for permanent employment based on performance and business needs. In this role, you will handle inbound customer chats, texts, and emails—assisting with order information, tracking, updates, cancellations, and providing information about products. Your commitment to delivering exceptional service will create positive experiences for our customers.
Key Responsibilities:
Customer Interaction: Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date.
Data Management: Use computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information.
Brand Representation: Serve as an ambassador by personalizing each interaction and building customer loyalty.
Performance Standards: Meet attendance requirements and performance metrics to maintain a high standard of service.
Information Security: Ensure the safety and privacy of customer data by following all company policies and procedures.
Additional Support: Perform other duties as needed to support business operations.
Skills/background needed: No prior experience required. We’re looking for individuals with strong verbal and written communication skills, the ability to connect with customers, and a willingness to learn. You should be comfortable working in a fast-paced environment, able to problem-solve quickly, and capable of handling customer interactions professionally and calmly. Availability to work 40 hours per week in 8-hour shifts is required.
What We Offer:
Fully paid training to set you up for success, weekly pay, and a supportive team environment. This is a contracted position with the potential to transition to permanent employment based on your performance and business needs.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: 90 days, with potential for permanent role.
Location: On-site position available.
Ready to get started? Submit your application below.