About the Role
We’re hiring a Live Chat Support Agent to provide frontline customer support via chat. You’ll be the first point of contact when customers need help, troubleshooting their issues and seeing every conversation through to resolution. This is a fully remote role where you’ll own your work from initial contact to final fix.
What You’ll Do
Frontline Support: Manage incoming chat messages from customers, respond quickly, troubleshoot problems, and resolve every ticket to completion.
Account Support: Help customers with account access, updates, and password resets to keep everything working smoothly.
Onboarding Assistance: Guide new customers through setup and initial use of our platform, confirming everything works before they start.
Documentation: Write clear guides and help articles so common issues are resolved quickly and can be self-served by customers.
Research and Problem-Solving: Use available tools and resources to research unfamiliar issues, find solutions, and resolve tickets faster.
Escalation: For complex issues, document your findings and hand them to the right team with full context so they can act quickly.
Pattern Recognition: Spot recurring problems and help identify solutions so the same issues don’t keep coming back.
Skills/background needed: No prior IT support experience required. We provide full training on all tools and platforms. You should be comfortable learning new systems quickly, explaining technical topics clearly to non-technical users, troubleshooting step-by-step, asking thoughtful questions when you’re unsure, and staying proactive until issues are fully resolved. Experience in any customer-facing support role is helpful but not required.
Bonus points if you have: Previous customer support or help desk experience, familiarity with ticketing systems or support platforms, experience with account management or user administration, or comfort using AI tools to research and problem-solve.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time
Location: Fully remote – work from home or anywhere with a reliable internet connection.
Ready to get started? Submit your application below.