Role Overview
We’re looking for a bilingual customer support specialist to join our remote team. You’ll provide excellent customer service by helping customers via chat, interpreting their questions and concerns, and finding solutions to their problems. This is a fully remote position with full training provided – no prior experience necessary, just a passion for helping people.
You will:
• Respond to customer inquiries via live chat to assist with account questions, services, and product information
• Help customers understand processes and guide them through support requests
• Identify what support is needed and either help directly or escalate to the right team
• Handle customer concerns professionally and find solutions
• Use a computer system to log interactions and assist customers
Skills/Background Needed
• Fluent in English and Spanish (written and verbal)
• High school diploma or GED
• Comfortable using a computer
• Ability to understand customer needs and respond with empathy
• Willing to pass a background check and employment verification
• Entry-level – no customer service experience required, but any prior experience is a plus
Location: Open to applicants worldwide. This is a fully remote position – work from home or anywhere with a reliable internet connection.
Contract Length: Full time, ongoing
Rate: Competitive entry-level pay, details shared upon application.
What We Offer
• Full training and onboarding to get you up to speed
• Flexible time off including vacation and sick leave
• Supportive team environment
• Opportunity to grow your career in a stable organisation
• Work from anywhere with a flexible remote setup
Ready to get started? Submit your application below.