Roles: Live Chat Support Agent
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Permanent role
Skills/background needed: No prior experience necessary. We provide full training.
Location: Fully remote – work from home
Overview
We’re looking for friendly, reliable chat support agents to join our customer service team. You’ll be the first point of contact for customers reaching out via live chat, helping them with questions, troubleshooting issues, and providing a positive experience from start to finish. This is a fully remote role – you’ll work from home with flexible scheduling options and access to all the tools and training you need to succeed, even if you’ve never done customer support before.
What You’ll Do
Respond to customer enquiries via live chat in a professional, friendly manner. Address common questions, resolve simple issues, and escalate more complex problems to the right team member. Keep accurate notes on each conversation and maintain a positive tone throughout every interaction. Work alongside your team to meet response time targets and customer satisfaction goals. Provide feedback on common customer concerns to help improve our products and services over time.
What We’re Looking For
You’re a naturally friendly, patient communicator who enjoys helping people. You’re reliable, punctual, and comfortable working independently from home. You have a strong internet connection and a quiet workspace. You’re quick to learn and aren’t afraid to ask questions if you’re unsure about something. Experience in customer service is helpful but absolutely not required – we’ll train you on everything you need to know.
What We Offer
Comprehensive onboarding and full training provided before you start handling live chats. Supportive team environment where questions are always welcome. Flexible work-from-home arrangement with a genuine work–life balance. Opportunities to grow your skills and move into more advanced support or supervisory roles over time. Competitive benefits package including health coverage, paid time off, and professional development support.
Equal Opportunity
We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Ready to get started? Submit your application below.