Thank you for your interest in this role! We’re excited to learn more about you during the application process.
About the role
We’re hiring a Live Chat Support Specialist to join our remote customer support team. You’ll monitor customer feedback across multiple channels, own challenging support cases with thoughtful judgment, and help build a welcoming community presence for our brands. This role sits at the intersection of customer service, community management, and brand voice.
This is a fully remote position. We maintain a high-trust work environment where you’ll have flexibility to work from anywhere, with occasional team gatherings throughout the year to connect in person.
In this role, you will:
Monitor what customers are saying across review platforms and support channels, spotting trends before they escalate
Handle sensitive and high-priority support cases using clear processes and escalation procedures
Identify patterns in customer complaints and work with other teams to prevent recurring issues
Collaborate with operations and product teams to turn customer feedback into real improvements
Build and maintain a consistent voice and tone across our brands’ community presence
Respond professionally and thoughtfully to customer comments and reviews in public-facing channels
We’re looking for someone who:
Has experience in customer service, community management, or handling customer complaints
Understands how support teams prioritize and manage their workload
Is comfortable using support platforms and help desk systems
Takes initiative and proposes solutions rather than waiting for direction
Has a friendly, creative voice and can adapt your tone to match different audiences
Is comfortable building processes and systems from the ground up
Feels motivated to solve problems before they’re flagged by others
Approach to the role:
You’re proactive about finding and resolving issues. You see every customer interaction as an opportunity to improve both the customer experience and your team’s processes. You bring thoughtful judgment to decide when a situation needs careful handling versus a standard response. You enjoy building a positive community presence and take pride in representing the brand with authenticity and care.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, permanent
Skills/background needed: Customer service experience (or willingness to learn), comfort with support platforms, written communication skills, problem-solving mindset
Location: Open to applicants worldwide. This is a fully remote role.
What we offer:
Competitive compensation and benefits designed to support your wellbeing and career growth. Generous paid time off, comprehensive health coverage, and a fully remote work environment with flexibility to work from anywhere. Full training provided to help you succeed in the role.
Ready to get started? Submit your application below.