We’re looking for a customer support specialist to join our growing support team. You’ll handle customer inquiries across multiple support tiers, work with our engineering team on complex issues, and help build automations to improve your efficiency.
What you’ll do:
Resolve general platform questions and account inquiries from customers
Handle billing and administrative support requests
Collaborate with engineers on technical issues
Build and maintain AI automations to increase your output
Maintain and update knowledge base resources
Collect and organize customer feedback to share with the wider team
Skills/background needed:
Strong written communication skills
Ability to manage a high volume of customer inquiries
Willingness to learn and adapt quickly
Full training provided – no prior support experience required
Nice to haves:
Any coding or automation experience
Familiarity with payment processing platforms
Experience building automations
What we’re looking for:
We value people who move with urgency, take pride in their work, and are willing to go the extra mile to help customers. You should be someone who enjoys problem-solving, communicates clearly, and thrives in a fast-paced environment. Full training will be provided – we’re happy to teach you everything you need to know.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full time
Location: Fully remote – work from anywhere
What we offer:
Fully remote work – work from home or anywhere
Flexible time off
Health benefits
Opportunity to build automations and grow your technical skills
Supportive team environment with opportunities for growth
Ready to get started? Submit your application below.