Are you looking to start a rewarding career in customer service? We’re seeking friendly, detail-oriented individuals to join our team as customer service representatives. In this entry-level role, you’ll help members with their accounts, answer questions about financial services, and provide exceptional support over the phone and online channels.
What You’ll Do
Your main focus will be providing quality service and support to our members. Your responsibilities will include:
Helping members open accounts and answering questions about deposit accounts, loans, and other financial services
Listening carefully to member needs and resolving issues efficiently
Explaining financial products, services, and policies in a clear, friendly way
Offering financial guidance and promoting relevant products to members
Processing account transactions like balance transfers, loan payments, and card reorders
Answering questions about online banking, bill pay, interest rates, and account information
Handling payment collections on accounts when needed
Maintaining professionalism and treating members and coworkers with respect and courtesy
Following all compliance procedures and regulations
Managing multiple tasks and navigating different systems efficiently
Skills/Background Needed
High school diploma or equivalent
Ability to communicate clearly, both verbally (over the phone) and in writing
Comfortable working with computers, phone systems, and basic software
Strong listening and problem-solving skills
Ability to stay calm and professional, especially when helping upset or frustrated members
Ability to multitask and manage time effectively
Willingness to learn and follow company policies and compliance procedures
No prior experience required – we provide full training
What to Expect
This is a hybrid position, offering flexibility to work from home with occasional on-site requirements. You’ll be part of a supportive team dedicated to helping members succeed financially. Full training will be provided to help you succeed in this role, even if you’re new to customer service.
Schedule
Monday–Friday: 8:00 a.m. – 5:30 p.m.
Saturday: 8:00 a.m. – 12:15 p.m.
Physical Requirements
Sitting for most of the day
Occasional lifting up to 10 pounds
Occasional bending, twisting, kneeling, and reaching
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Permanent position
Location: Hybrid (work from home with on-site requirements)
Ready to get started? Submit your application below.