As a Customer Service Representative, you will answer incoming customer calls in a supportive environment. You will build relationships with customers, answer questions, process requests, and help resolve their needs.
This is a fully remote position with flexible scheduling options.
Description of Duties & Responsibilities:
• Answer and support incoming customer calls by responding to questions and performing research as needed
• Process billing and payment requests, including account changes, refund requests, and payment history inquiries
• Process manual payments received by phone
• Handle insurance verifications and policy summary requests
• Complete follow-up calls to assist customers with outstanding items
• Keep accurate records of all customer interactions and transactions
Skills/background needed:
• Strong written and verbal communication skills
• Excellent attention to detail and accuracy
• Ability to handle multiple tasks and prioritize a busy workload
• Basic proficiency with Microsoft Word and Microsoft Excel
• Willingness to work flexible hours, including occasional overtime
• Customer service experience is helpful but not required
• Spanish language skills are a bonus
• Full training will be provided
Rate:
Competitive entry-level pay, details shared upon application.
Contract length:
Ongoing position
Location:
Open to applicants worldwide. Work from home.
Ready to get started? Submit your application below.