Roles: Chat Support Team Lead
Rate: Competitive entry-level pay, details shared upon application
Contract length: Full Time
Location: Open to applicants worldwide
Skills/background needed: No prior supervisory experience required. No prior call center experience required.
About This Role
We’re looking for an entry-level Team Lead to support a group of customer service agents working from home. You’ll provide daily guidance, answer questions, and help your team deliver great customer experiences. This is a perfect opportunity to grow into a leadership role with full training provided.
What You’ll Do
Your day-to-day responsibilities will include:
- Support and coach your team members on customer interactions and company policies
- Monitor team performance metrics and provide constructive feedback
- Help resolve customer issues or escalate them appropriately
- Review team timesheets for accuracy
- Create a positive, supportive work environment for your team
- Ensure all team members follow company guidelines and procedures
What We’re Looking For
You don’t need supervisory or call center experience to apply. We’re looking for someone with:
- Strong communication and interpersonal skills
- A professional, customer-focused approach
- The ability to stay organised and focused while working from home
- Integrity and reliability in following company policies
- Fluent English (spoken and written)
- The ability to lead with patience and empathy
Working From Home
This is a fully remote position. You’ll need:
- A dedicated home office space
- A personal mobile device
- A high-speed internet connection (minimum 25 Mbps download, 3 Mbps upload)
- The ability to connect to company systems via ethernet cable for stability
What We Offer
- Competitive pay plus health and welfare benefits
- Medical, dental, and vision insurance options
- 11 paid federal holidays
- Paid sick time and paid vacation
- Full training to help you succeed
- Opportunities to grow into further leadership roles
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or national origin.
Ready to get started? Submit your application below.