About the role
We are seeking a Customer Success Associate to support and grow client relationships across various sectors. In this role, you will help protect client satisfaction, encourage product adoption and engagement, and work with internal teams to ensure long-term success for each client you support.
The ideal candidate is proactive, organized, and eager to manage a portfolio of customers through structured outreach programs, including regular check-ins, business reviews, and other engagement activities. No prior experience is required—we provide full training.
What you’ll do
• Serve as a point of contact to clients, providing insights and guidance to help them succeed with our products
• Manage post-sales relationships to ensure customer satisfaction, retention, and long-term success
• Guide clients on how to adopt and engage with our full product suite
• Act as an escalation point and collaborate with internal support teams to advocate for client needs
• Partner with internal teams to communicate client priorities and ensure successful delivery of commitments
• Support renewal discussions to maintain strong client relationships
Skills/background needed
• Strong communication and problem-solving skills
• Ability to stay organized and manage multiple client relationships
• Willingness to learn and take on new challenges
• Professional attitude and ability to work collaboratively with teams
• Experience in fintech, banking, financial services, or SaaS is helpful but not required
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full Time
Location: Fully remote—work from anywhere.
We are committed to providing a supportive team environment, full training, and opportunities for growth as you develop your career in customer success.
Ready to get started? Submit your application below.