We’re looking for a Chat Support Representative to join our growing support team. This is your opportunity to grow with the company and help shape the future direction of customer success.
What You’ll Do
In this role, you’ll be the first point of contact for our customers, handling all support inquiries through chat, email, and phone. You’ll manage customer relationships by providing proactive, timely assistance and building trust through excellent service. Your responsibilities will include:
Handle inbound chat, email, and phone messages from customers to assist with account questions and application support
Provide accurate, helpful information to customers in a friendly and professional manner
Conduct backend processes to ensure a smooth customer experience
Build strong relationships with customers through consistent, reliable support
Reach out to customers proactively when appropriate to check in and resolve issues
Adapt quickly to new tools and processes as the team evolves
Work independently and manage multiple customer interactions at once
Skills/Background Needed
No prior experience required—we provide full training. We’re looking for someone with:
Strong written and verbal communication skills
Ability to stay organised and prioritise multiple tasks
Comfort working independently from home with a reliable internet connection and quiet workspace
Familiarity with Microsoft Word and Excel (or willingness to learn)
Experience using communication platforms like Zoom or similar tools
Ability to work nights and weekends as needed
Sound judgment and the confidence to ask for help when needed
About the Role
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Permanent, full time
Location: Fully remote—work from home from anywhere
What We Offer
Full training provided to get you up to speed
Supportive team environment where you can grow
Flexible remote work from home
Opportunities to develop new skills and take on new challenges
Potential to move into expanded roles as you develop your expertise
We believe in creating a workplace where you can do meaningful work, solve real problems, and make a genuine impact every day. If you’re ready to join a team that values innovation, trust, and ownership, we’d love to hear from you.
Ready to get started? Submit your application below.