About the role
We’re looking for a friendly, organised person to join our customer support team as a Live Chat Support Specialist. You’ll be the first point of contact for our customers, helping them through onboarding, answering questions, and providing real-time assistance via chat, email, and phone.
This is a fully remote position, but you’ll need to be available during core working hours (8:00 AM – 5:00 PM Eastern or Central Time) to support our customers and team.
What you’ll do
• Provide real-time support to customers via live chat, email, and phone, answering questions and troubleshooting issues
• Help new customers through the onboarding process, guiding them through setup and implementation
• Respond to customer inquiries through support platforms, ensuring timely and helpful responses
• Assist with billing questions, including invoice explanations and account details
• Participate in training sessions and create educational materials to help customers get the most out of the platform
• Work with internal teams to resolve complex issues and escalate problems when needed
• Keep accurate records and track customer interactions
• Share feedback from customers with the wider team to help improve our service
• Support fellow team members by sharing knowledge and best practices
Skills and background needed
• Excellent written and verbal communication skills
• Strong customer service instincts and empathy
• Ability to work independently and take initiative
• Detail-oriented and organised
• Comfortable learning new systems and tools quickly
• Good judgment about when to escalate issues
• Proficiency with Microsoft Excel and Google Drive
• Comfortable working under pressure and managing multiple customer inquiries
Nice to have
• Previous experience with support platforms or CRM systems
• Experience in a customer support or customer success role
• Healthcare industry knowledge
What we offer
• Fully remote work – operate from anywhere
• Full training provided – we’ll teach you everything you need to know
• Competitive entry-level pay, details shared upon application
• Comprehensive benefits including medical, dental, and vision insurance
• Flexible vacation policy
• Supportive team environment with opportunities for growth
• Potential to move into a permanent role
• 401(k) eligibility after 3 months of service
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Ongoing
Location: Remote – open to applicants worldwide (core hours required: 8:00 AM – 5:00 PM Eastern or Central Time)
We welcome applicants from all backgrounds. If you’re friendly, organised, and eager to help customers succeed, we’d love to hear from you – no prior experience necessary.
Ready to get started? Submit your application below.