About the role:
We’re looking for a friendly, detail-oriented Chat Support Agent to join our customer service team. You’ll respond to customer inquiries via email, phone, messaging, and live chat, helping resolve issues quickly and professionally. This is a fully remote position perfect for someone looking to build customer service experience from home.
What you’ll do:
• Respond to customer inquiries across multiple channels including email, phone, text, and live chat
• Help customers with app-related questions, account setup, bookings, and troubleshooting
• Connect customer feedback with relevant internal teams to improve the overall experience
• Provide fast and reliable support to customers nationwide
• Use internal tools and systems to resolve issues efficiently
• Identify ways to improve customer experience and internal processes
Skills/background needed:
• Strong written and verbal communication skills
• Problem-solving ability and willingness to learn
• Ability to multitask and stay organised in a fast-paced environment
• Self-motivated and able to work independently
• Friendly, patient, and professional demeanor
• Reliable high-speed internet connection and a personal computer
• Flexibility to work at least one weekend day (Saturday or Sunday)
• No prior experience required – we provide full training
What we offer:
• 100% work from home flexibility
• Part-time position with flexible scheduling
• Competitive entry-level pay, details shared upon application
• Supportive team environment with guidance and resources
• Opportunity to grow and develop your customer service skills
• Work independently with supportive leadership
Contract length: Ongoing, full-time hours available
Location: Open to applicants worldwide
Rate: Competitive entry-level pay, details shared upon application
Ready to get started? Submit your application below.