This is an entry-level, fast-paced technical position that assists customers via phone, email, and chat sessions in support of various application software packages, operating systems, and hardware. You’ll use active listening, troubleshooting, and problem-solving skills to identify and resolve customer issues and educate them on the features and functionality of applications. As you progress in your training, you may have the opportunity to assist with installation support. Some travel may be possible as your role develops.
Roles: Assist and troubleshoot customers in support of various application software packages and basic hardware via phone, email, and chat. Log interactions into the tracking system. Meet departmental standards for effective issue resolution. Provide excellent customer service and escalate calls as needed. Share user feedback with management and relevant teams. Perform all activities in compliance with quality and security standards. Prepare reporting as required. Maintain communication via multiple platforms. Work independently with strong time management and organisational skills. Instruct customers on how to install and operate hardware and software.
Skills/background needed: Experience with personal computers, operating systems, and basic utility programs is helpful. Customer service experience is a plus. Basic knowledge of PC hardware platforms and operating systems is ideal. A high school diploma or equivalent is required. College-level coursework in related fields, or 2–4 years of equivalent work experience, is helpful but not required. No prior technical support experience is necessary—full training will be provided.
Contract length: Ongoing hourly position
Rate: Competitive entry-level pay, details shared upon application.
Location: Work from home (remote position)
What we offer: Comprehensive benefits including medical, vision, and dental coverage. Access to wellness resources, career development opportunities, mentorship programmes, and ongoing training. A supportive team environment and opportunities to grow as you progress in your role.
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