About the Role
We’re looking for a Customer Success Manager to join our growing team in a fully remote position. You’ll be the main point of contact for our most valued clients, building strong relationships and ensuring they get real results from our platform.
Your focus will be helping clients launch successful campaigns, improve their marketing performance, and grow their engagement. You’ll manage client portfolios, conduct regular check-ins, support renewals, and work closely with our team to continuously improve how we serve clients.
What You’ll Do
• Manage a portfolio of clients, ensuring they get consistent support and all program elements are delivered smoothly
• Conduct regular business reviews with clients, showing them how the program is performing and delivering value
• Support the renewal process by highlighting the outcomes clients have achieved
• Lead onboarding, campaign setup, approvals, and content publication
• Share insights and suggestions to help clients get the most from the platform
• Build strong relationships through regular communication via chat, phone, email, and video
• Keep accurate client records in our CRM system
• Collaborate with the programme lead to improve processes and client experience
What We’re Looking For
• 2–4 years of customer success experience, with proven success managing client outcomes
• Experience leading business reviews that demonstrate value and connect programme benefits to client goals
• Background in SaaS customer success (experience in financial services or marketing technology SaaS is a plus, but not required)
• Strong communication and organizational skills
• Comfortable presenting information and guiding client conversations
• Tech-savvy, adaptable, and willing to learn new tools
• Able to manage multiple priorities independently and take ownership of your work
• Open to working standard business hours, Monday through Friday
If you don’t tick every box, we encourage you to apply anyway. We provide full training and support to help you succeed in this role.
What We Offer
• Fully remote work from anywhere
• Flexible time off and personal days
• Professional development opportunities
• Health insurance options
• Parental and maternity leave
• Growth and advancement opportunities within the team
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full Time
Location: Open to applicants worldwide (fully remote).
We’re committed to building a diverse and inclusive team where everyone can do their best work. We welcome applications from people of all backgrounds and experiences.
Ready to get started? Submit your application below.