Description
We are looking for a friendly and dedicated Live Chat Support Agent to join our team. In this role, you’ll be the welcoming voice for patients, helping them book appointments, verify insurance details, and answer general questions about their accounts. You’ll work from home, handling patient inquiries via chat with professionalism and care. No prior experience required – we provide full training.
What You’ll Do
• Respond to patient chat inquiries in a timely, friendly, and professional manner
• Help patients book and confirm appointments
• Verify and update patient information accurately in our system (name, address, contact details, insurance)
• Answer general billing and insurance questions following established guidelines
• Provide non-medical guidance to patients regarding their upcoming visits
• Route complex inquiries to the appropriate team member
• Maintain confidentiality of all patient information
• Manage chat queues efficiently throughout the day
• Work independently and collaboratively with a supportive team
• Assist with other tasks as needed to support the department
What We’re Looking For
• High school diploma or GED
• Comfortable using a computer and basic software
• Ability to multitask and stay organised
• Excellent written communication skills
• Friendly, patient, and positive attitude
• Strong attention to detail
• Ability to work independently with minimal supervision
• Reliable attendance and punctuality
• Customer service experience is a plus, but not required
Why This Role is Great for You
This is a fully remote position – work from anywhere with a reliable internet connection. You’ll receive comprehensive training to get you up to speed quickly. We value our team members and support your professional growth within the company. You’ll be part of a supportive, collaborative environment where your contributions truly matter.
Role: Live Chat Support Agent
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full Time, Permanent
Skills/background needed: High school diploma or GED, basic computer skills, customer service mindset, strong communication, ability to multitask. No prior experience necessary – full training provided.
Location: Open to applicants worldwide. Fully remote.
Ready to get started? Submit your application below.