We’re looking for a Customer Service Chat Representative to join our team. As a Customer Service Chat Representative, you’ll be a frontline contact for customers and a key member of our customer experience team. You’ll play an important role in shaping how customers experience our business across multiple channels including phone, email, and live chat.
This is a fully remote role. You’ll work flexible hours within a scheduled window, and you must be fluent in both English and Spanish to succeed in this position.
About the Role
Your primary responsibility is to deliver easy, exceptional, and reliable service to customers who contact us to place orders, inquire about existing orders, or request product information. You’ll do this by combining empathy, patience, product knowledge, and clear communication, with the understanding that every interaction represents a potential long-term relationship.
Responsibilities:
- Respond to customer inquiries via chat, phone, email, and other supported channels in a timely and professional manner
- Provide accurate information regarding products, pricing, availability, policies, and procedures
- Resolve routine customer issues and questions on the first contact whenever possible
- Document customer interactions, orders, and issues accurately in internal systems
- Maintain a positive, professional demeanor during all customer interactions
- Identify issues that require escalation and route them to the appropriate teams
- Follow up on open issues to ensure timely resolution and customer satisfaction
- Apply problem-solving skills to balance customer needs with company policies
- Share recurring feedback or concerns with leadership
- Maintain knowledge of products, systems, and procedures through ongoing learning
- Support team coverage needs during high-volume periods
- Advise customers of delivery expectations and timelines
- Assist with new customer account set-ups
- Communicate with logistics teams regarding orders, changes, and returns
Skills/background needed:
- Fluency in both English and Spanish (required)
- High attention to detail
- Excellent written and verbal communication skills
- Strong time management skills
- Ability to work effectively in a team environment
- Customer service experience is preferred but not required—full training provided
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Ongoing
Location: Open to applicants worldwide (work from home).
What to Expect
You’ll receive full training to succeed in this role, even if you’re new to customer service. We’re committed to supporting your growth with a supportive team environment, opportunities to develop your skills, and access to ongoing learning resources. We believe in creating a workplace where diverse perspectives are valued and every team member can thrive.
We’re an equal opportunity employer and are committed to building a diverse and inclusive team.
Ready to get started? Submit your application below.