We’re looking for a friendly and detail-oriented Chat Support Agent to help suppliers understand and adopt digital payment solutions. You’ll work from home, engaging with suppliers via chat and email, answering questions, explaining payment options, and guiding them through enrollment processes.
This is a fully remote role perfect for someone starting their customer support career. No prior experience with payment systems is needed—we’ll provide full training on everything you need to know.
What You’ll Be Doing
Supplier Engagement
Respond to supplier inquiries via chat and email about available payment options and enrollment opportunities. Build positive relationships by listening carefully to concerns and providing clear, helpful answers. Escalate complex issues to your team when needed—you won’t be expected to solve everything alone.
Payment Education
Explain the benefits of electronic payment methods in simple terms, including how they improve efficiency and security. Answer common questions about payment methods, reconciliation, and how to get started.
Record Keeping
Use provided tools to document supplier interactions and track enrollment progress. Attention to detail here helps the whole team stay organized and informed.
Team Collaboration
Attend team meetings, participate in training sessions, and help improve processes based on what you learn from supplier conversations. You’ll work closely with supervisors and team leaders who are invested in your success.
What We’re Looking For
Skills/background needed:
No prior experience required, though any customer service, chat support, call centre, or supplier-facing work is a plus. You should be comfortable learning new systems quickly and using basic tools like email, web browsers, and simple software. Strong written communication is essential—you’ll be chatting with suppliers, so clear and friendly writing matters. Ability to manage multiple conversations and stay organized in a busy environment is important. Most importantly, you should be patient, professional, and genuinely interested in helping suppliers succeed.
What Success Looks Like
You’ll consistently engage suppliers with friendly, knowledgeable responses. You’ll help suppliers feel confident about their payment options and guide them smoothly through enrollment. You’ll keep accurate records so your team can track progress. You’ll ask clarifying questions when you’re unsure and escalate appropriately. And you’ll be someone your teammates genuinely enjoy working with—someone who contributes positively to team morale.
What We Provide
Full training on all payment solutions and company processes before you start supporting suppliers independently. You’ll have ongoing support from your team and supervisors. Opportunities to grow your skills and potentially move into other roles as you develop. A flexible remote work environment where you can work from home.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Ongoing position
Location: Open to applicants worldwide. Work from home, fully remote.
Ready to get started? Submit your application below.