About this role:
We’re hiring Chat Support Specialists to join our fully remote team. You’ll support members, patients, and providers by answering questions about benefits, scheduling appointments, processing requests, and ensuring a positive experience. No prior healthcare experience required—we provide full training.
What you’ll do:
• Handle inbound and outbound customer interactions to assist with inquiries, benefits questions, and service coordination
• Provide accurate information about health plan benefits, eligibility, and coverage
• Schedule, reschedule, and confirm appointments with healthcare providers
• Process referrals, authorizations, prescription renewals, and other requests
• Assist customers with claims questions, billing inquiries, and account updates
• Review plan eligibility and update records in secure systems
• Maintain accurate documentation in electronic systems
• Communicate with providers and internal teams via phone, email, or secure messaging
• Protect member and patient confidentiality and follow all applicable privacy guidelines
• Escalate complex issues to the appropriate team for resolution
Skills/background needed:
• High School Diploma or equivalent
• Strong verbal and written communication skills
• Ability to navigate multiple systems accurately while handling customer interactions
• Comfortable working in a fully remote environment with a designated, private workspace
• Reliable high-speed internet
• Ability to manage sensitive customer information with discretion and care
• Demonstrated reliability and stable work history
Preferred experience:
• Call center or customer service background
• Appointment scheduling or benefits inquiry experience
• Familiarity with electronic medical records systems or customer relationship management tools
• Knowledge of medical or insurance terminology
What to expect:
• Full training provided before you start handling customer interactions independently
• Flexible work schedule between 8:00 AM and 9:00 PM Eastern Time, assigned based on business needs
• On-camera participation during training, team meetings, and regular check-ins to build connection and collaboration
• A supportive team environment where you can ask questions and grow in your role
Rate:
Competitive entry-level pay, details shared upon application. Weekly pay.
Contract length:
Ongoing, full-time role with potential to build a long-term career.
Location:
Fully remote—open to applicants worldwide.
Benefits:
• Medical, dental, and vision coverage
• Life insurance
• Disability options
• Employee assistance programme
• Retirement plan with employer contribution
• Paid time off
• Tuition reimbursement
We are an equal opportunity employer and welcome applicants from all backgrounds and experiences. If you need accommodation during the application process, we’re happy to help.
Ready to get started? Submit your application below.