Roles: Remote support specialist for healthcare operations. You’ll assist with structured communication to insurance providers, navigate phone systems, ask specific questions, and accurately document responses in our system.
About this role: This is not traditional customer service. You’ll conduct outbound communication with insurance companies, navigate their systems, connect with representatives, follow a defined workflow, ask specific required questions, and carefully document all information received. Success requires patience, accuracy, consistency, strong listening skills, and the ability to follow a defined process repeatedly without sacrificing quality.
Day-to-day tasks:
- Conduct outbound and inbound communication with insurance providers
- Navigate automated systems and wait on hold professionally
- Connect with insurance representatives and follow a predefined workflow
- Ask specific required questions about claims or account information
- Accurately capture and document all responses
- Enter information into our system with careful attention to detail
- Review information for completeness and accuracy before finishing each interaction
- Follow established procedures and escalation requirements
- Maintain consistent productivity and quality throughout your shift
- Identify unusual situations and escalate them appropriately
What we’re looking for: This role suits someone comfortable with structured, repetitive work and detailed process execution. You do not need healthcare experience to succeed—what matters most is your ability to follow instructions carefully, listen actively, and document information correctly.
Ideal candidate:
- Patient and comfortable navigating automated systems and extended hold times
- Highly accurate when entering information
- A strong listener who captures detailed responses
- Comfortable following scripts, workflows, and predefined questions
- Able to remain focused while performing repetitive tasks
- Dependable and consistent with attendance and productivity
- Comfortable working independently in a remote environment
- Able to recognize when something falls outside normal process and escalate appropriately
Skills/background needed:
- 1–3 years of call center, customer service, administrative, or related experience preferred
- Previous outbound calling experience strongly preferred
- Healthcare or insurance experience is a bonus but not required
- Previous experience with data-entry systems preferred
- Ability to type 30 words per minute with at least 90% accuracy
- Strong verbal communication and active listening skills
- Strong attention to detail and documentation accuracy
- Ability to follow defined scripts, questions, procedures, and workflows
- Ability to navigate multiple systems while communicating with representatives
- Ability to work independently and use available resources
- Ability to stay professional and composed during repetitive work and extended hold times
- High School Diploma or equivalent required
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Ongoing, flexible remote arrangement.
Schedule: Monday–Friday, daytime shifts.
Location: Work from home (fully remote). You’ll need a reliable home office setup with the following minimum requirements:
- Laptop or desktop computer (Windows 10 64-bit or higher)
- Processor equivalent to Intel Core i5 5200 series or greater with at least 4 performance cores
- Minimum 8GB RAM
- Display resolution of at least 1280 × 768; dual monitors recommended
- Reliable high-speed internet with a wired Ethernet connection
- Wired USB noise-canceling headset with microphone
- Current antivirus software and firewall enabled
- Dedicated, professional, distraction-free workspace
What we offer:
- Full paid training to get you up to speed
- Flexible remote work from home
- Structured and clearly defined work processes
- Opportunity to gain experience supporting healthcare operations
- Supportive team environment
If you’re dependable, detail-oriented, comfortable making outbound calls, and able to consistently follow a process with accuracy, we’d love to hear from you.
Ready to get started? Submit your application below.