We’re looking for a Customer Service Representative to join our team and help customers with billing inquiries and account questions. This is a fully remote role perfect for someone starting their career in customer service.
About the Role
You’ll respond to customer inquiries about account status via phone, email, and online channels. Your main responsibilities will include researching customer accounts, resolving billing concerns, processing payments, and ensuring all information is entered accurately into our system. You’ll help customers understand their balances, set up payment plans, and address any billing discrepancies that arise.
This role offers meaningful work where you’ll make a real difference in customers’ lives by resolving their concerns and providing clear, helpful support.
What You’ll Do
• Respond to customer inquiries regarding account status through various channels• Research customer accounts and explain or resolve billing concerns• Process payments and set up recurring payment methods• Resolve billing discrepancies and prepare adjustments or refunds as needed• Re-bill insurance companies when appropriate• Ensure all account activity is accurately entered into the billing system• Escalate recurring issues to your supervisor when needed• Perform other duties as required
Skills/Background Needed
• High school diploma required• One year of related customer service, collections, or healthcare experience preferred• Strong problem-solving and communication skills• Basic proficiency with Microsoft Excel, Word, and other standard office software• Ability to work with spreadsheet data and basic mathematical tasks• Strong attention to detail and accuracy• Ability to listen carefully and explain information clearly• Comfortable learning and following regulations and compliance standardsNo prior healthcare or billing experience is required — we provide full training for the right candidate.
Work Environment
This is a fully remote position. You’ll work from home with occasional travel as required. The role involves frequent sitting, computer work, and regular communication with customers via phone and email.
Rate: Competitive entry-level pay, details shared upon application.
Contract Length: Ongoing
Location: Open to applicants worldwide (US-based remote work required).
Benefits
We offer a comprehensive benefits package including medical, dental, and vision coverage, paid time off, 401(k) plan participation, flexible spending accounts, life insurance, disability coverage, paid parental leave, and wellness programs supporting your physical, mental, and financial well-being.
Equal Opportunity: We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status protected by law.
Ready to get started? Submit your application below.