Position Summary
We’re looking for an enthusiastic and organised person to join our team for a temporary seasonal role. You’ll work with a small team in a fast-paced, customer service-driven environment, supporting administrative and order management tasks.
You’ll thrive on supporting the team with quick and accurate data entry, strong communication, organisational skills, and careful attention to detail. You’re an effective communicator who can provide prompt and friendly service. You’re excited to take on different responsibilities and contribute meaningfully throughout the busy season.
This role will primarily focus on administrative tasks including order support (booking management, order tracking, team communication) and gifting support (managing orders, client account creation, and order tracking).
This is a temporary position running through the busy season, typically mid-October through mid-January.
What You’ll Do
Administrative Support: Assist with administrative tasks such as billing, invoicing, data entry, and updating customer profiles.
Order Fulfillment: Work with internal teams to ensure all orders are communicated and fulfilled properly, accurately, and on time.
Scheduling: Coordinate with internal departments to schedule and execute orders. Communicate with team members to ensure everything runs smoothly during peak periods.
Customer Service: Answer inbound calls and emails with a friendly, helpful approach. Guide customers through options and make recommendations to ensure their satisfaction.
Who You Are
Organised: You keep track of multiple tasks and enjoy working in fast-paced environments. Multi-tasking comes naturally to you.
Action-Oriented: You focus on solutions and problem-solving. You assess challenges and make thoughtful decisions to meet customer needs.
Genuine: You treat colleagues and customers with warmth and authenticity. You’re comfortable chatting on the phone and building relationships.
Calm Under Pressure: You stay composed during busy periods and handle customer interactions professionally and clearly.
Active Listener: You listen carefully to customer needs and tailor your responses accordingly, building trust throughout your interactions.
Team Player: You communicate professionally with teammates across departments and ask for help when you need it.
Skills/background needed: No prior experience required. Full training will be provided. We’re looking for someone with strong attention to detail, reliable typing ability, familiarity with Microsoft Word and Excel, and a passion for providing excellent customer service. A dedicated, quiet home workspace and reliable broadband connection are essential. Weekend availability during November and December is required. This is a 9:00 AM–6:00 PM position, Monday through Friday, with limited flexibility.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Seasonal (mid-October through mid-January).
Location: Fully remote – work from anywhere in the U.S. You must work from a dedicated home workspace.
What We Offer
100% remote work from home – work from anywhere in the U.S.
Weekly pay
Full training provided for all tasks and systems
Supportive team environment focused on helping you succeed
Ready to get started? Submit your application below.