We’re looking for a friendly, organised Chat Support Specialist to join our remote team. You’ll be the first point of contact for customers, helping them get the most out of our platform through live chat support.
In this full-time role, you’ll work from home supporting customers across the country. You’ll help new users get set up, answer questions, troubleshoot issues, and ensure every customer has a great experience with our service.
What You’ll Do
Customer Support & Onboarding:
• Communicate with customers via live chat to answer questions and provide guidance
• Help new customers get set up and activated on our platform
• Provide system training and walk customers through key features
• Track customer interactions and maintain detailed records
• Identify opportunities to improve customer satisfaction and platform usage
Problem-Solving & Follow-Up:
• Work with internal teams to resolve customer issues quickly
• Document problems and escalate blockers to the appropriate team
• Follow through on commitments to customers
• Gather feedback and share customer insights with the team
• Suggest improvements based on customer needs
Relationship Building:
• Build strong relationships with customers and internal team members
• Maintain a customer-first mindset in everything you do
• Work independently and collaboratively as needed
• Keep customer information secure and maintain privacy standards
Skills & Background Needed
What You’ll Need:
• Comfortable using Microsoft Office (Word, Excel, Outlook)
• Strong written and verbal communication skills
• Ability to stay organised and manage multiple conversations
• A customer-focused, helpful attitude
• Ability to learn quickly and become familiar with new tools and processes
• No prior experience required – we provide full training
Nice to Have:
• Any background in customer service or support
• Familiarity with CRM systems or project tracking tools
• Bachelor’s degree or equivalent work experience
Role Details
Contract length: Full-time, ongoing
Rate: Competitive entry-level pay, details shared upon application
Location: Fully remote – work from home
Experience needed: Entry-level, 0-2 years preferred but not required
We’re committed to hiring entry-level talent and providing the training you need to succeed. If you’re a people person who loves helping others and has strong communication skills, we’d love to hear from you.
Ready to get started? Submit your application below.