Are you ready to lead a team and make a real impact? We’re looking for a Customer Service Supervisor to manage and develop a team of customer service agents. You’ll help your team meet performance targets, deliver great customer experiences, and grow their skills through coaching and support.
About the Role:
As a Customer Service Supervisor, you’ll spend your day leading, coaching, and supporting your team. You’ll monitor performance metrics, provide feedback on calls, and help agents overcome challenges. You’ll also handle escalated customer concerns when needed, and ensure your team stays motivated and productive. This role offers the flexibility to work from home while managing remote team members.
Your Day-to-Day:
• Coach and support your team to meet individual and team performance targets
• Review call recordings and agent metrics regularly, offering constructive feedback and education
• Handle escalated or upset customer inquiries professionally and promptly
• Monitor service levels and productivity to maintain operational goals
• Ensure all company policies and procedures are followed across your team
• Manage remote agents and provide day-to-day team leadership
• Work collaboratively with management to drive continuous improvement
Skills/background needed:
• At least 1 year of call center management or team lead experience, OR 3+ years in a call center environment
• High school diploma or equivalent
• Comfortable using Microsoft Office (Word, Excel)
• Strong communication and coaching skills
• Ability to motivate and develop team members
• Patient, professional approach to handling difficult situations
• Reliable and detail-oriented
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full time, permanent
Schedule: Monday–Friday, 10:45 AM–7:15 PM
Location: Remote (work from home)
Full training will be provided. You’ll work in a supportive environment with a team committed to helping you succeed. If you’re eager to develop leadership skills and grow your career in customer service, we’d love to hear from you.
Ready to get started? Submit your application below.