Overview:
We’re looking for a friendly, detail-oriented Live Chat Support Agent to join our team. In this role, you’ll be the first point of contact for members seeking help with their healthcare benefits. You’ll answer questions about coverage, help with enrollment, and connect people with the right resources—all from the comfort of your home.
This is a great entry-level position with full training provided. No prior healthcare experience is necessary—we’ll teach you everything you need to know.
What You’ll Do:
Member Support & Benefits Guidance
Respond to member inquiries via live chat about healthcare benefits and coverage options
Help members understand their plan benefits and services in clear, simple language
Guide members through enrollment and plan-change processes
Answer questions about authorization requirements and claims status
Route requests to the right department and follow up with members
Keep accurate records of all member interactions in our system
Follow all privacy and security guidelines when handling member information
Grievances & Appeals Support
Listen to member concerns and document grievances or appeals accurately
Explain member rights and available options in a supportive, empathetic way
Work with other teams to resolve issues on time
Member Education & Outreach
Answer questions about how to access services and use the provider network
Help members during open enrollment periods
Skills & Background Needed:
High school diploma or equivalent (preferred, not required)
Strong written and verbal communication skills—ability to explain healthcare topics in plain language
Empathy and patience when working with vulnerable populations
Comfortable with computer systems and Microsoft Office (Word, Excel, Outlook)
Ability to handle multiple chats while staying organized and accurate
Attention to detail and ability to follow guidelines and deadlines
Team player mentality—you’ll work alongside colleagues across departments
Prior customer service, healthcare support, or related experience is helpful but not required
What We Offer:
Comprehensive training on healthcare benefits and our systems
Fully remote work—no commute necessary
Supportive team environment with ongoing learning opportunities
Opportunity to make a real difference in members’ lives
Contract Length: Ongoing
Rate: Competitive entry-level pay, details shared upon application.
Location: Open to applicants worldwide.
Ready to get started? Submit your application below.