Roles: Documentation processor and customer coordination specialist in logistics operations.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, permanent position.
Location: Local positions available.
About the role:
We’re looking for detail-oriented individuals to join our operations team in a documentation and customer support role. You’ll process shipping documentation, coordinate with customers and government agencies, and help ensure timely delivery of shipments. This is an excellent entry-level position with full training provided—no prior experience in logistics required.
What you’ll do:
• Receive, review and process shipping documentation and records through company systems
• Coordinate communication between customers, government agencies, and internal teams
• Arrange shipment releases and deliveries, ensuring accurate invoicing and compliance
• Manage customer inquiries and provide timely updates on shipment status
• Enter and update customer information in company databases
• Prepare correspondence, quotations and communications as needed
• Identify and resolve issues or irregularities in assigned transactions
• Monitor incoming freight and verify that required documents arrive on time
• Learn and master company systems through self-study and approved training courses
• Support other team members with additional duties as assigned
Skills/background needed:
• High School Diploma or GED (Associate Degree preferred)
• Basic math skills: ability to add, subtract, multiply and divide using currency, weights, volumes and measurements
• Comfortable with computers and basic proficiency in Microsoft Office, web-based applications and common software
• Strong typing and data entry skills with attention to accuracy
• Ability to read, write and speak English fluently
• Excellent communication skills—capable of interacting effectively with people from diverse backgrounds
• Professional customer service mindset: responsive, helpful and problem-solving focused
• Ability to comprehend and write basic business correspondence
• Comfortable coordinating communication across different teams and departments
• Detail-oriented and able to follow policies, procedures and regulations
• Willingness to learn and improve your skills through courses and self-study
• 1–3 years related experience preferred, but full training is provided
What we offer:
• Fully paid health, dental and vision insurance coverage
• Company-paid life and disability insurance
• Retirement plan with company matching contributions
• Flexible paid time off and paid holidays
• Tuition reimbursement for professional development
• Employee assistance program
• Additional voluntary benefits available
• Supportive team environment with genuine recognition
• Clear pathways for career growth and advancement
• Collaborative, multicultural workplace
Why join us:
This is more than just a job—it’s an opportunity to launch your career in a growing, global industry. We believe in developing our people and creating a workplace where everyone can thrive. With a commitment to your professional growth, this role can be your first step on a rewarding career path with multiple advancement opportunities across different teams and departments.
Ready to get started? Submit your application below.