Service Writer – Entry Level, Full Time
We’re looking for a Service Writer to join our automotive service team. You’ll help customers with routine maintenance services—from greeting them at check-in to explaining completed work at pickup. This role supports our service department and works closely with our technicians.
Automotive experience is helpful, but we’re equally interested in applicants with strong customer service skills and a willingness to learn. No prior experience is required—full training will be provided.
What You’ll Do
• Greet customers and document their vehicle concerns and maintenance requests
• Create accurate repair orders for oil changes, tire services, inspections, and other maintenance
• Review technician findings and clearly explain recommended services
• Prepare estimates and obtain customer approval before additional work begins
• Coordinate with technicians and communicate realistic completion times
• Keep customers updated on vehicle status, pricing, and any changes
• Review completed services and charges with customers at pickup
• Maintain organized customer records and follow through on open items
• Help customers understand upcoming maintenance needs
• Work with the service team to keep daily operations running smoothly
Skills/background needed: Strong customer service and communication skills, good organization and attention to detail, ability to manage multiple customer visits and follow-ups, comfort using computers and learning service software, dependable attendance and a team-oriented attitude, ability to explain recommendations professionally. Experience in retail, hospitality, or other customer-facing roles is a plus, but not required.
Contract length: Full-Time, ongoing
Rate: Competitive entry-level pay, details shared upon application.
Location: On-site, local position available.
What to expect
This is a full-time role with a supportive team environment. You’ll receive comprehensive training in service software and automotive terminology. We’re looking for someone who takes pride in helping customers feel confident about maintaining their vehicles, communicates clearly, and works well with our team.
If you have customer service experience or are eager to learn about automotive service, we’d like to hear from you.
Ready to get started? Submit your application below.