About the role
As a Customs Entry Writer, you will play a key role in managing customs documentation and ensuring shipments move smoothly and compliantly. You will handle end-to-end customs entry operations for assigned accounts, working closely with customers, carriers, government agencies, and internal teams. This role is ideal for someone who is detail-oriented, organized, and motivated to build expertise in customs brokerage while contributing directly to operational excellence.
Key Responsibilities:
• Serve as a primary point of contact for assigned customers, providing timely updates and resolving shipment inquiries
• Prepare and submit customs entries and government agency filings in compliance with applicable regulations
• Manage entry files in line with service standards and documentation requirements
• Coordinate shipment clearance with freight forwarders, carriers, airlines, and facilities to ensure timely release
• Track and trace inbound shipments from arrival through final delivery, proactively addressing delays or risks
• Maintain accurate documentation and upload complete entry packages into internal systems
• Support billing processes, delivery orders, and operational reporting requirements
• Collaborate with internal teams to ensure knowledge sharing and support during peak volumes
What We Are Looking For:
• Detail-oriented mindset with a commitment to accuracy and compliance in all customs processes and documentation
• Prior experience in customs brokerage, logistics, or a related operational role (experience helpful but not required)
• Understanding of import processes, documentation, and regulatory compliance requirements
• Strong verbal and written communication skills with the ability to interact effectively with multiple stakeholders
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment
• Willingness to learn and grow within the field
What We Offer:
• Full training provided – no prior customs experience necessary
• A collaborative team environment with strong cross-functional support
• Structured knowledge sharing and opportunities to build deep expertise
• A fast-paced yet supportive environment that encourages ownership and continuous development
• Opportunities for career progression and learning within the organisation
• Full-time position with benefits
Role: Customs Entry Writer
Contract length: Permanent, Full Time
Rate: Competitive entry-level pay, details shared upon application.
Location: Open to applicants worldwide.
Requirements: You must be authorized to work for any employer in the jurisdiction to which you are applying.
Ready to get started? Submit your application below.